Gala Privacy Policy

At Gala, we take your privacy seriously and are committed to protecting the personal data you share with us when you play Gala Bingo online or use our websites and apps. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering for a gala account and using our services, you agree to the practices described below.

Who We Are

Gala Bingo is owned and operated by LC International Limited, part of the Entain group, licensed and regulated by the UK Gambling Commission under account number 54743. We act as the data controller for the personal information we collect through gala bingo online, our mobile applications, and related promotional activities aimed at players in the United Kingdom and the Republic of Ireland.

Information We Collect

We collect several categories of information when you create a gala login, deposit funds, or play our games. This allows us to provide a safe, personalised, and compliant gaming experience.

• We gather identity and contact details when you register, including your name, date of birth, address, email, and phone number
• We collect payment information when you make a gala deposit or request a gala withdrawal, including card details and transaction history
• We record gameplay activity across bingo rooms, slots, and live casino games to manage your account and loyalty points
• We track device, browser, and technical data such as IP address and login times whenever you access gala casino login pages
• We may collect identity verification documents required for anti-money laundering and responsible gambling checks
• We process communications you send us through live chat, email, or social media channels

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating gala bingo and gala casino services responsibly and securely.

• We use your data to verify your identity and age before allowing you to gala register or make a gala deposit
• We process your details to manage deposits, gala withdrawal requests, and bonus eligibility, including any gala bonus code or gala promo code you redeem
• We analyse your activity to detect fraud, prevent money laundering, and comply with licensing obligations to the UK Gambling Commission
• We use your contact details to send account notifications, service updates, and, where you have consented, marketing about gala free spins, gala no deposit bonus offers, and other promotions
• We personalise your experience across gala slots, gala live casino, and our Gala Rewards Club loyalty programme
• We use aggregated data to improve our website, gala app, and gala casino app performance

Marketing Communications

We will only send you marketing messages about gala bonus offers, gala free spins, or new promotions if you have given us consent to do so. You can withdraw this consent at any time by adjusting your account preferences or contacting our support team, and we will stop processing your data for marketing purposes once you opt out.

Legal Basis for Processing

Our processing of your personal data relies on several legal grounds, including the need to perform our contract with you when you use gala casino services, our legal obligations under UK gambling regulations, our legitimate interests in preventing fraud and improving our services, and your consent where required for marketing or optional cookies.

Sharing Your Information

We may share your personal data with trusted third parties strictly for the purposes described in this policy. We do not sell your personal information to advertisers.

• We share data with payment providers such as PayPal, Skrill, and NETELLER to process your gala deposit and withdrawal transactions
• We share information with identity verification and fraud prevention agencies to confirm your eligibility to play
• We disclose data to regulators, including the UK Gambling Commission, when legally required
• We share information with other companies within the Entain group for compliance, security, and customer protection purposes
• We may share data with service providers who support our live chat, hosting, and marketing functions on our behalf

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and gala casino app to remember your preferences, keep you securely logged into your gala login session, and understand how players interact with gala bingo uk and gala slots. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect site functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems use encryption and secure protocols to safeguard sensitive information such as payment details and verification documents submitted through your gala account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations under UK gambling law. Where you close your account, we may still be required to retain certain records for a period required by law or our licensing conditions.

Your Rights

As a player with a gala account, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information in your profile
• You may request that we erase your data where we no longer have a lawful basis to retain it
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to data portability for information you have provided to us
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at support@galabingo.com or through our Help & Contact centre, and we will respond in accordance with applicable data protection law.

Responsible Gambling and Data Protection

We use certain personal data to support responsible gambling tools, including deposit limits, self-exclusion requests, and monitoring of play patterns. This information helps us identify signs of harm and offer appropriate support, and we treat this data with the same high level of confidentiality as all other personal information.

International Data Transfers

Where your data is transferred outside the UK or European Economic Area, for example to group companies or service providers, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we carry out age verification checks on all accounts registered through gala register processes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically, and we will notify you of significant changes through your registered email or via notices on our website.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us through our 24/7 live chat, email us at support@galabingo.com, or reach out via our Help & Contact centre. We are here to assist you with any privacy-related concerns regarding your use of our services.