Gala Terms and Conditions

Welcome to Gala Casino. These Terms and Conditions govern your use of our website, our mobile apps, and all products and services offered under the Gala Casino brand, including Gala Bingo, Gala Spins and Gala Casino. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree, please do not use our services.

Who We Are

At Gala Casino, we are operated by LC International Limited, part of the Entain group, registered at Suite 6, Atlantic Suites, Gibraltar GX11 1AA. We are licensed and regulated by the UK Gambling Commission under account number 54743. Our services are intended for players located in the United Kingdom and the Republic of Ireland, and we do not knowingly offer our products outside these target markets.

Eligibility

To open an account with Gala Casino, you must:

• Be at least 18 years of age
• Be a legal resident of the United Kingdom or Republic of Ireland
• Provide accurate, current and complete registration information
• Not hold more than one active account with us
• Pass our identity and age verification checks when requested

We reserve the right to request supporting documentation at any time, and we may suspend or close your account if we suspect fraudulent activity, multiple accounts, or a breach of these terms.

Your Account

When you complete Gala register, you agree to keep your login credentials confidential and to notify us immediately if you suspect unauthorised use of your account. We at Gala Casino are not liable for losses arising from your failure to protect your account details. You can manage your profile, deposits and Gala withdrawal requests from your account dashboard at any time.

Deposits and Withdrawals

We accept a range of payment methods for Gala deposit transactions, including Visa Debit, Mastercard Debit, Maestro, Apple Pay, Google Pay, PayPal, Skrill, NETELLER, paysafecard and Pay by Bank. The minimum deposit is £5 (£10 for PayPal, and £10 for first deposits tied to our welcome offers). For withdrawals, the minimum amount is £5, and we operate a closed loop system, meaning funds are returned to your original deposit method where possible, split across methods if necessary. We do not charge withdrawal fees, and all payouts are reviewed by our internal review team before release, which may take up to 24 hours for most methods and up to three business days for NETELLER and Skrill.

Bonuses and Promotions

Our Gala bonus offers, including the welcome packages, Gala free spins, and ongoing promotions, are subject to specific terms published alongside each offer. New customers may choose between our £40 Bingo Bonus or our 100 Free Spins offer, but not both. Claiming either Gala promo code offer blocks eligibility for other Gala-brand welcome promotions. We do not require a Gala bonus code for our current welcome offers, though some future promotions may require one.

• Bonus funds and free spin winnings are subject to wagering requirements where stated
• We may void bonuses if we detect abuse, bonus hunting, or breach of these terms
• Withdrawing your cash balance before wagering is complete may forfeit your bonus balance and any pending bonus winnings
• Certain deposit methods, including NETELLER, PayPal, paysafecard, Skrill and some prepaid or debit cards, are excluded from qualifying for welcome offers

We do not currently offer a Gala casino no deposit bonus, and players should be cautious of third-party sites advertising a Gala no deposit bonus that is not issued directly by us.

Gala Rewards Club

Our Gala Rewards Club allows verified UK-resident players aged 18+ to earn and spend Gala Points. Points can be earned through our Daily Free Spin reel, Daily Free Bingo, prize draws, and free-to-play slots tournaments. Gala Points may be spent in our Slots Arcade and Bingo Arcade, or redeemed in the Gala Rewards Store for free spins, bonuses, bingo tickets or vouchers. Gala Points carry no monetary value, cannot be exchanged for cash, and expire at 23:59 on the 7th of the month following the month in which they were collected.

Games and Fair Play

We offer over 750 slots and games from leading providers including Blueprint Gaming, Playtech, Pragmatic Play, Games Global, NetEnt, Light & Wonder, Gaming Realms and Evolution. Our game library includes bingo rooms, Slingo, roulette, blackjack, scratchcards, live dealer games and jackpot slots. All games available through Gala Casino are tested for fairness, and outcomes are determined by certified random number generators or, for live dealer products, genuine live gameplay.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you stay in control, including deposit limits, time-outs, and self-exclusion options. If you are concerned about your gambling behaviour, we encourage you to contact our support team or a relevant support organisation for assistance. We reserve the right to restrict or close accounts where we identify signs of problem gambling.

Customer Support

Our support team is available 24/7 via live chat, and you can also reach us by email at support@galabingo.com or through our Help & Contact centre. Here at Gala Casino, we provide support exclusively in English, in line with our UK and Irish target markets. You can also follow us on Facebook, Instagram, YouTube and X for updates.

Account Suspension and Termination

We may suspend, restrict or close your account if we reasonably believe you have breached these terms, provided false information, engaged in fraudulent activity, or used our services in a manner that is unlawful or damaging to our business. Where an account is closed for cause, we reserve the right to withhold or reclaim bonus funds and related winnings.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in regulation, our products, or our business practices. We will publish any material changes on our website, and your continued use of Gala Casino after such changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

Governing Law

These terms are governed by the laws of Gibraltar and the regulatory framework of the UK Gambling Commission. Any disputes arising from your use of our services will be handled in accordance with our complaints procedure, details of which are available through our Help & Contact centre.

By using Gala Casino, whether through Gala Bingo, Gala Spins or Gala Casino, you confirm your acceptance of these Terms and Conditions in full. If you have any questions about these terms, our team is available to help via live chat or email at any time.